Last updated: June 27, 2026
Program Goods is committed to preparing and shipping orders with care. This policy explains our shipping methods, timelines, and conditions.
1. Destinations served
We ship to Canada and international destinations offered at checkout.
If a destination is not offered at checkout, we cannot yet ship an order there.
2. Order processing
Orders are generally prepared within 2 to 5 business days following payment confirmation.
Weekends and public holidays are not considered business days. During launches, promotions, or busy periods, processing may take longer.
3. Estimated delivery times
After shipping, typical delivery times are:
- Canada: 2 to 8 business days
- United States: 5 to 12 business days
- International: 7 to 21 business days
These times are estimates and not a guarantee. They may vary depending on the destination, carrier, customs, and busy periods.
4. Shipping fees
Shipping fees are calculated at checkout based on the destination, package weight, and selected delivery method.
The applicable amount is presented before final order confirmation.
5. Order tracking
When a tracking number is available, it is sent by email after the order has been shipped.
It may take some time for tracking information to appear on the carrier's website.
6. Customs duties and import fees
For orders shipped outside Canada, customs duties, taxes, or import fees may be required by the authorities of the destination country.
Unless otherwise indicated at checkout, these fees are not included in the price paid to Program Goods and are the responsibility of the customer.
7. Incorrect address
The customer must carefully check their address before confirming their order.
To request a correction, contact us quickly at [CUSTOMER SERVICE EMAIL]. We cannot guarantee a modification after processing has begun or the order has been shipped.
8. Delayed, lost, or damaged package
If an order appears delayed, lost, or damaged, contact us at [CUSTOMER SERVICE EMAIL] with your order number.
We will investigate the situation with the carrier and propose a solution in accordance with applicable laws.
9. Pre-orders
Products sold on pre-order are shipped according to the estimated period indicated on their product page.
A pre-order containing multiple items may be shipped when all products are available, unless otherwise indicated.
10. Contact us
For any questions regarding shipping:
Program Goods
Email: [CUSTOMER SERVICE EMAIL]