Last updated: June 27, 2026
Program Goods places great importance on protecting your personal information. This policy explains what information we collect, why we use it, and what your rights are.
1. Responsible Company
The website programgoods.com is operated by PROGRAMME PRODUITS S.E.N.C., doing business as Program Goods.
2. Information Collected
When you visit our site, create an account, place an order, or communicate with us, we may collect:
- your name;
- your billing and shipping address;
- your email and phone number;
- information about your orders;
- your communications with our customer service;
- your IP address, browser, and device;
- information collected by cookies.
Payment information is processed by Shopify and authorized payment providers. Program Goods does not directly store full credit card numbers.
3. Use of Information
We use your information to:
- process orders and payments;
- ship and track packages;
- provide customer service;
- prevent fraud;
- comply with our legal and tax obligations;
- improve our store;
- send promotional communications with your consent.
4. Consent
We only collect information necessary for the stated purposes.
Where your consent is required, you may withdraw it by contacting us, subject to our legal and contractual obligations.
5. Sharing with Providers
We may share certain information with providers necessary for the operation of the store, including:
- Shopify;
- payment providers;
- carriers;
- hosting and security services;
- authorized analytics and marketing services;
- authorities when required by law.
These providers must use the information only for the services entrusted to them.
Our store is hosted by Shopify, which processes certain data in accordance with its privacy policy.
6. Cookies
Our site uses cookies to ensure its operation, remember certain preferences, measure site usage, and, with your consent when required, personalize marketing.
You can manage cookies from the privacy banner or your browser settings.
7. Marketing Communications
We send promotional emails only when permitted by law and when the required consent has been obtained.
You can unsubscribe using the link at the bottom of our emails.
8. Retention and Transfer
We retain information only for the period necessary for order processing, customer service, and compliance with our legal, accounting, and tax obligations.
Some providers, including Shopify, may process information outside Quebec or Canada. They may then be subject to the laws of the territory where it is processed.
9. Security
We use reasonable administrative, technical, and organizational measures to protect information against loss, unauthorized access, use, or unlawful disclosure.
However, no transmission over the Internet can be guaranteed to be entirely secure.
10. Your Rights
Depending on applicable laws, you may request:
- access to your information;
- correction of inaccurate information;
- withdrawal of your consent;
- deletion of certain information;
- computerized communication of certain information in a structured technological format.
Certain requests may be limited by our legal retention obligations.
11. Protection of Minors
Our store is not directly aimed at children. We do not knowingly collect personal information from a child without consent required by law.
12. Changes
We may amend this policy when our practices or obligations change. The date of the last update will be indicated at the top of the page.
13. Personal Information Protection Officer
To exercise a right, file a complaint, or ask a question:
Title: Personal Information Protection Officer
Email: confidentialite@programgoods.com