Last updated: June 27, 2026
We want you to be satisfied with your purchase from Program Goods. Please read the following conditions before requesting a return.
1. Return period
You may request a return within 14 days of delivery of your order.
To initiate a return, contact us at [CUSTOMER SERVICE EMAIL] with your order number.
2. Eligibility conditions
To be eligible, the item must be:
- unworn and unwashed;
- in its original condition;
- with its tags attached;
- free of odors, stains, or damage;
- accompanied by proof of purchase.
Items returned without prior authorization may be refused.
3. Non-returnable items
The following items cannot be returned:
- gift cards;
- customized items;
- items marked as final sale;
- items worn, washed, altered, or damaged after delivery.
This exclusion does not apply when a product is defective or non-compliant with applicable laws.
4. Return fees
For a return due to a change of mind, wrong size, or personal preference, the return shipping costs are the responsibility of the customer.
If Program Goods shipped the wrong item or if the product is defective, we will cover reasonable return shipping costs.
5. Exchanges
Exchanges depend on product and size availability.
To quickly get a different size, we may ask you to return the original item and place a new order.
6. Refunds
Upon receipt, we will inspect the item and notify you of the approval or rejection of your refund.
An approved refund will be processed to the original method of payment. Processing may take 5 to 10 business days, depending on the financial institution.
Original shipping fees are non-refundable, unless the product is defective, incorrect, or required by law.
7. Damaged or defective products
Inspect your order upon receipt. If an item is damaged, defective, or incorrect, please contact us with:
- your order number;
- a description of the problem;
- photographs of the product and its packaging.
Legal guarantees and rights provided by the laws of Quebec and Canada remain applicable.
8. Package returned to sender
If a package is returned to us due to an incorrect, incomplete address, or refusal of delivery, we will contact the customer to determine the next steps. New shipping fees may apply where permitted by law.
9. Contact Us
To request a return or ask a question:
Program Goods
Email: [CUSTOMER SERVICE EMAIL]